Age Limitation
All students must be a minimum of 18 years of age and have a valid, signed waiver on record before joining any class.
Alcohol or substance use
All students must be a minimum of 18 years of ABSOLUTELY NO ALCOHOL OR SUBSTANCE CONSUMPTION IS ALLOWED ON-PREMISES. NO ALCOHOL OR SUBSTANCE USE IS PERMITTED BEFORE OR DURING CLASSES OR PARTIES. INDIVIDUALS SUSPECTED TO BE UNDER THE INFLUENCE WILL BE ASKED TO LEAVE CLASS. THIS IS FOR YOUR OWN SAFETY. age and have a valid, signed waiver on record before joining any class.
Class Registration and Cancellation
A minimum of three students is required to run any class. Classes not reaching that threshold 24 hours before class start time may be cancelled and credits refunded.
You must register for all classes at least 24 hours in advance using our scheduling platform. Your spot in class will not be held without full payment. Once credits are added to your account, you are responsible for signing up for and cancelling your own classes using our scheduling platform. All class passes, drop-ins, workshops, and other fees must be paid upfront unless otherwise stated.
Class cancellations by students must be performed at least 24 hours in advance. After this deadline, the credit is considered used and can no longer be rescheduled.
Special events such as workshops have their own individual cancellation policies. Please see the description of a specific workshop/event for more details. Similarly, for information on private lesson cancellation policies, speak to your instructor directly.
Refunds and Transfers
ALL PURCHASES ARE FINAL. EXPIRY IS STRICT. As per industry standard, no refunds, partial refunds, or extensions will be given for non-use or any other reason. Transfers in case of severe injury or illness may be granted at management’s discretion with adequate notice.
Cancellation by the Studio and Inclement Weather Policy
Royal City Aerials reserves the right to cancel any class, workshop, or event at any time due to inclement weather, instructor illness, low registration, or any other reason. In any case, you will receive a credit to your account. If possible, you will be notified via email at least four hours in advance.
Waitlist
In case a class is already full, you may add yourself to the waitlist. You will be automatically enrolled if a spot becomes available, and you will receive a notification regarding the change. However, please be reminded that if you do join the waitlist, the regular cancellation policy still applies, so please manage your enrollment carefully.
Code of Conduct
Royal City Aerials is an inclusive and affirming establishment. We strive to create a safe space for everyone, and welcome members of all ethnicities, genders, sexual orientations, statuses, physical appearance, and abilities. We have a zero-tolerance policy for bigoted behaviour and harassment. Should you experience any issues or feel uncomfortable in class, please let your instructor know immediately or email us at royalcityaerials@gmail.com.
Students are expected to always treat teachers and other participants with respect, including speaking kindly and respectfully to others at all times. Students must not engage in disruptive behaviour such as arriving late, staying beyond the allotted class time, speaking over or ignoring the instructor, commenting on others’ bodies, soliciting personal or business services, or not following the given curriculum.
If a student violates any of the policies outlined on this page, the following disciplinary actions may apply:
- First complaint: verbal warning and the student may be asked to leave the class with no refund issued;
- Second complaint: written notice and the student will be asked to leave the class with no refund issued;
- Third complaint or repeated unacceptable behavior: we will permanently refuse service to the student.
Depending on violation severity, management reserves the right to move more quickly through these steps, including directly to dismissal from the studio.
Arrivals
Please arrive 5-10 minutes before your class starts. If you arrive early, please wait in the hallway or change room until your start time. If you need to speak to other students while another class is running, please do so quietly or outside of the studio to avoid disruption.
If you arrive after class has started, please do so quietly and with as little disruption to other students as possible. If you are more than 15 minutes late, admittance is at the instructor’s discretion; if denied entry, you will not receive a refund. Warm-up is a critical part of our curriculum and is used to prevent injury.
Group Classes
All classes are group classes and students are required to follow the instructors’ directions. Modifications will be offered if needed, but it is expected that all students in class work on the same moves and routines. Our studio follows a structured and progressive curriculum that will help students succeed in every aspect of pole.
Classes are standardized within a calendar week: if you come to the same class more than once a week, you will be working on the same moves.
Please do not attempt moves that you have not been instructed on and only saw on social media. Do not teach or spot other students unless an instructor asks you to do so.
Students are expected to clean their poles before and after class. This helps to limit the risk of injury and maintain the condition of the equipment.
Filming and Social Media
While taking notes, progress photos, and videos can be beneficial for your pole or aerial journey, it is essential to observe the following guidelines:
- Be considerate of other individuals in the studio who may not want to be photographed or recorded. If someone is in the background of your photo or video, ask for their permission before proceeding or change the angle. If you are in the background of someone else’s video and don’t wish to be, speak to that student or your instructor – we’ve got your back!
- We encourage you to post photos/videos of yourself on social media, but please adhere to social media etiquette. If possible, tag the studio’s social media accounts, and do not tag others in your photographs without their consent. If it is absolutely impossible not to have others in your video, blur them out before posting.
- Please be mindful of any conversations or sounds in the background when recording with sound. Check the audio of your videos before posting on social media.
- Before taking a video of the instructor for reference or personal use, please ask for their permission. Recording entire classes or livestreaming is strictly prohibited.
- If an instructor wishes to film and post a video of the class on social media, they will ask for your consent. If you prefer not to be a part of the filming process, please let the instructor know and feel free to step to the side or offer to be the videographer. We value everyone’s decisions and will respect them, no questions asked.
Advancement through Class Levels
To “graduate” from your current class level, you must be comfortable with the checklist moves and obtain instructor approval. The checklist is posted at the studio. Let your instructor know that you are interested in moving up, and they will give you an assessment and feedback on whether you are ready or not. New students with pole experience can request an assessment from their instructor or set up a time by emailing royalcityaerials@gmail.com.
Attire
No jewelry may be worn during pole classes, especially rings, bracelets, and necklaces. This is for your own safety and to preserve the condition of the equipment. Appropriate clothing for each class type is listed on our FAQ page.
During your first class, we allow the use of the studio’s grip aids to all participants; however, buying your own is appreciated if you plan to attend more classes.
These policies are subject to change without notice.